The client relied on six isolated reporting systems, lacked real-time financial data updates and faced high capex and legacy application costs. 3i Infotech built a centralised cloud data warehouse using an agile, package-wise approach, cutting maintenance effort by 50% and saving USD 500,000 annually.

Six isolated reporting systems, costly legacy applications and missing real-time updates hampered the client's decision-making. 3i Infotech delivered a cloud data warehouse in phases, from data lake to package-wise build, creating a single source of truth and USD 500,000 annual opex savings.

The client needed stable web applications, EFT transactions and a simpler loan application process across desktop and mobile. 3i Infotech delivered performance testing, Flexib QAOps test automation and functional testing, cutting testing cycles from 10 to 4 weeks, halving defect leakage and improving performance 30%.

The client needed to replace outdated reporting systems and reduce capex while improving member retention, satisfaction and fraud analytics. 3i Infotech delivered data consolidation on Oracle ADW and ODI, GoldenGate real-time replication, KPI mapping, Tableau MIS and a CXO cockpit, improving planning and decision-making.

Slow file processing, manual job monitoring and a lack of decision-making dashboards were delaying critical rate publication. 3i Infotech delivered L1–L3 application support, database job automation, SQL Server and cloud migration, ML-driven rate generation and test automation, improving efficiency and reducing critical-alert response times.

The client needed to replace siloed legacy applications and manual processes with a modern, integrated platform. 3i Infotech built a Guarantee Management System with a unified database, process automation, self-service dynamic reporting, robust security and DevOps, giving business managers real-time performance metrics and runtime configurability.

The client needed actionable CXO-level insights to improve member retention, fraud analytics and customer satisfaction. 3i Infotech consolidated data into a single version of truth, mapped KPIs at all levels and implemented Tableau-based MIS reporting and a CXO cockpit, enabling quicker root-cause identification.

The client needed 24/7 management and monitoring of security events to safeguard its data and infrastructure. 3i Infotech delivered Managed SOC Services from its offshore SOC in India, including SIEM–SOAR integration, advanced threat analysis, automated incident handling and risk assessment, ensuring continuous protection.

To strengthen member retention, fraud analytics and customer satisfaction, the client required data-driven, executive-level business governance. 3i Infotech streamlined data from multiple systems, defined KPIs across business processes and delivered Tableau MIS reporting with a CXO cockpit, driving holistic transformation and improved data accuracy.

The client struggled with low resolution rates, error-prone manual reporting and erratic, high-volume credit card and personal loan applications. 3i Infotech optimised operations with 7-day rostering, customised software, API integrations and image-based workflow automation, improving resolution rates, reducing turnaround times, errors and costs.

Rising volumes, high internal costs, attrition and the need for extended-hours and holiday support strained the client's in-house team. 3i Infotech deployed 24x7 operational staff, scaling from 7,000 to 22,000 monthly volumes, improving TAT from 81% to 98.75% and saving approximately ₹2.75 lakh monthly.

The client needed to assess the scalability and stability of its BPO application as operations expanded. 3i Infotech BPS delivered workload modelling, spike, stress and four-hour endurance tests with 100 concurrent users, plus memory-leak and deadlock checks, ensuring consistent performance under high user loads.

The client needed 24x7 DC-DR support, management of diverse server, storage and backup systems, and ITIL-aligned governance under strict SLAs. 3i Infotech deployed 140 skilled resources, ITIL-based service management and PDCA-driven continual improvement, achieving over 99% SLA compliance and reducing TCO by up to 20%.

With 470,000+ members, the client needed a data-driven approach to improve member loyalty, customer satisfaction and fraud detection. 3i Infotech delivered data consolidation, multi-level KPI mapping, Tableau-based MIS reporting and a CXO Cockpit, enabling real-time KPI monitoring, faster root-cause identification and optimised resource utilisation.

The client needed to test applications rapidly for a vast customer base while sustaining performance. 3i Infotech automated loan application testing with Selenium and JIRA, and used Flexib QA Ops and Azure DevOps pipelines for continuous testing, improving reliability, customer experience and uptime.

Month-end volume spikes, erratic application inflows and manual MIS reporting were straining the client's in-house team. 3i Infotech introduced staggered shifts, cross-trained agents, quality monitoring and a phased shift to system-driven automation with image-based data capture, enhancing customer satisfaction while reducing errors and operational costs.

Launching a domestic card scheme, CBDC and instant payments platform required testing transactions across all functionalities of the UAE Central Bank Switch. PaySim enabled transaction simulation, automated regression, stress testing and scheme certification, cutting testing effort by an estimated 20–30% and reducing licensing costs.

Manual Bank Guarantee management, fragmented data and limited visibility made fake guarantees difficult to detect. 3i Infotech implemented automated BG authentication, duplication checks, PAN-based tracking, a centralised repository and standardised APIs, strengthening fraud prevention, boosting efficiency and enabling real-time visibility from issuance to expiry.