Fragmented citizen services and disconnected departmental systems creating frustration and inefficiency
Legacy platforms that slow down every new initiative and multiply IT complexity
Manual processes that reduce speed, visibility, and accountability across government functions
Rising cybersecurity, compliance, and data privacy demands on under-resourced teams
Limited real-time data and insight for programme monitoring, planning, and execution
Government organisations that apply AI effectively are doing more with constrained budgets — processing documents faster, allocating resources more accurately, and monitoring programme performance in real time. This is what practical public sector AI looks like.
AI-assisted service operations and case handling
Predictive analytics for planning and resource allocation
Scheme monitoring, dashboards, and performance intelligence
Intelligent document processing and workflow automation
Data-led decision support for administrators and departments
Enhance access, reduce response times, and improve service quality at every digital public touchpoint.
Streamline departmental workflows, improve inter-agency coordination, and increase operational visibility for faster, better-informed decisions.
Strengthen infrastructure, improve service reliability, and optimise performance for large-scale public operations.
Government organisations that apply AI effectively are doing more with constrained budgets — processing documents faster, allocating resources more accurately, and monitoring programme performance in real time. This is what practical public sector AI looks like.
Government organisations that apply AI effectively are doing more with constrained budgets — processing documents faster, allocating resources more accurately, and monitoring programme performance in real time. This is what practical public sector AI looks like.
AI-assisted service operations and case handling
Predictive analytics for planning and resource allocation
Scheme monitoring, dashboards, and performance intelligence
Intelligent document processing and workflow automation
Data-led decision support for administrators and departments
The client needed accurate, continually improving demand forecasts across multiple time frames to optimise resource planning and meet regulatory standards. 3i Infotech deployed its N-BEATS forecasting model as an on-premises web application with daily data updates, achieving 95% model accuracy and stronger regulatory compliance.
Read MorePredicting demand on a daily, monthly and quarterly basis required advanced analytical techniques and robust models. 3i Infotech delivered fast, easy-to-train N-BEATS time-series models through an on-site web app, with daily sales data updates enabling continual improvement and 95% model accuracy, supporting regulatory compliance.
Read MoreDetecting fraud across a scheme supporting over 14,000 empanelled hospitals and 170 million beneficiary cards was increasingly complex. 3i Infotech's Fraud Analytics & Tracking Solution combined decision-tree classification with descriptive and predictive analytics, delivering a unified detection platform, real-time monitoring and greater transparency.
Read MoreThe client needed round-the-clock data centre and disaster recovery support, skilled onsite resources and standard application support across pan-India locations. 3i Infotech delivered dedicated onsite support, 24/7 DC-DR monitoring, SLA-driven managed services and end-user support, achieving 99.5% SLA compliance and 30–40% cost reduction.
Read MoreThe client struggled to ensure continuous data centre and disaster recovery support, deploy skilled resources across locations and deliver efficient end-user support. 3i Infotech provided on-site skills, 24/7 DC-DR monitoring, SLA-driven managed services and AMC-backed end-user support, improving SLA compliance, streamlining operations and reducing costs.
Read MoreThe client sought end-to-end infrastructure support with stringent SLAs, round-the-clock DC and DR coverage and skilled onsite resources across pan-India locations. 3i Infotech delivered dedicated onsite support, managed IT services, end-user support with AMC and project management, achieving 99.5% SLA compliance and 30–40% cost reduction.
Read MoreWith a massive beneficiary base and thousands of empanelled hospitals, the client faced a significant challenge detecting and preventing fraudulent claims. 3i Infotech implemented a decision-tree-based fraud classification system with descriptive and predictive analytics, minimising false positives, enabling real-time monitoring and reducing claims costs.
Read MoreThe client needed a forecasting solution that could learn from new data, adapt to changing demand patterns and support regulatory compliance. 3i Infotech deployed the N-BEATS model through a user-friendly web application with automated daily data updates, achieving 95% accuracy and more efficient resource allocation.
Read MoreEnsuring scheme integrity was a significant challenge, with fraudulent claims difficult to identify across millions of beneficiaries. 3i Infotech's Fraud Analytics & Tracking Solution delivered a unified detection platform with decision-tree analysis and predictive analytics, enabling real-time monitoring, greater accountability and cost savings.
Read MoreThe client faced manual processes, weak beneficiary verification, limited real-time data and data redundancy across three youth-centric schemes. 3i Infotech implemented an integrated IT solution with a web portal, mobile app, payment processing, CRM and IVRS, enabling automation, performance monitoring and greater transparency.
Read More3i Infotech enables public sector organisations to modernise rapidly, deliver measurably better services, and operate with greater trust, control, and intelligence — serving citizens the way they deserve to be served.