Business Operations That Move Faster. With Intelligence Built In.

Scale customer servicing, back-office processing, onboarding, KYC, claims, document management, and case operations — with AI-led automation, deep domain expertise, and delivery governance built around T+1 outcomes.

Business processes are under pressure.
The traditional BPO model is no longer enough.

Enterprises face rising transaction volumes, tighter turnaround expectations, increasing compliance demands, and customers who expect faster, cleaner, more connected service. Staffing-led BPO cannot scale to meet these demands — and manual processes introduce the errors, delays, and audit gaps that regulators and customers are least willing to accept.
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Volume Spikes

Application volumes, banking forms, and customer calls fluctuate unpredictably — fixed-cost staffing models cannot absorb peaks without quality degradation.
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TAT Pressure

Customers, regulators, and partners expect T+1 or better. Manual workflows — spanning multiple teams, document types, and approval layers — cannot get there.
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Compliance Risk

KYC, CKYC, audit trails, and process controls are non-negotiable in BFSI and insurance. Manual delivery creates gaps that regulators will find.
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Fragmented Workflows

People, systems, documents, and approvals exist in separate silos — creating handoff delays, data duplication, and customer experience inconsistency.

Every process your operations team runs. Modernized.

Customer Onboarding

 

 

Customer Onboarding

Digital onboarding, document capture, verification, curing workflows, and application routing — covering CASA, credit cards, loans, demat, trading, DP accounts, and insurance policies.

 

 

 

Application Processing

 

Application Processing

Centralized processing for CASA, credit cards, home loans, and investment accounts — with image-based data capture, FIFO queuing, quality control, and T+1 TAT delivery.

 

KYC & CKYC Operations

KYC & CKYC Operations

KYC registration, modification, file preparation, reconciliation, CKYC registration, KRA processing, and compliance reporting — backed by 8+ years of CKYC experience and a proprietary indexing solution.

Claims & Case Management

Claims & Case Management

Claims intake, semi-assessment, verification, tracking, exception handling, and closure support — across health, life, motor, marine, and general insurance claim types.

Document & Record Management

Document & Record Management

Scanning, scrutiny, image storage, mailroom operations, dispatch, DMS integration, and archival — eliminating paper dependency and creating audit-ready digital records.

Voice & Non-Voice Operations

Voice & Non-Voice Operations

Structured customer service, email support, fulfilment, curing, feedback capture, MIS reporting, and quality monitoring — with 150+ dedicated voice operations staff.

Built for Enterprise Scale

2000+
Operations Professionals
25+
Years in BPO / BPS Delivery
4
Offshore Delivery Centres
1M+
Annual Application Volumes
2L+
Monthly Banking Forms
4L+
Monthly Banking Calls

Deep domain expertise in the sectors that need it most.

Banking

CASA, credit cards, loans, quality audits, customer support, CKYC, RTA operations, and centralized processing — with 15+ years of continuous delivery for major nationalized and private banks.

Housing Finance

Home loan processing, document checking, CAM preparation, CIBIL verification, CKYC, and quality control — with centralized BCP model and 3-hour FIFO TAT.

Securities

Demat account opening, trading and DP account processing, CKYC, KRA, UCC, AP registration, and modification workflows — supporting the full account lifecycle.

Insurance

Policy processing, health, life, motor, and marine claims — plus agent licensing, payout processing, medical upload support, and 35–40% cost reduction delivered for a leading provider.

Healthcare

Claims processing, customer support operations, and data and document management — with SLA-driven delivery and structured quality governance.

Real Estate & Enterprise

Document management, case processing, workflow automation, records management, staffing support, and enterprise back-office operations.

Modernize operations. Reduce TAT. Improve experience. Scale with confidence.

Measured outcomes across turnaround time, cost, accuracy, compliance, and customer experience — not just headcount and volume metrics.

Faster TAT

Account opening in 4 hours. CKYC in 2 hours. Home loans in 3 hours. Application processing at T+1 — delivered in production.

Lower Operating Cost

30%+ cost reduction through centralized, image-based, automation-led processing — replacing distributed manual operations.

Stronger Compliance

Audit-ready KYC, CKYC, and process documentation — with maker-checker controls, workflow trails, and structured quality governance.

Better CX

Faster resolution, consistent communication, and omnichannel service delivery — improving customer satisfaction and first-contact resolution.

Higher Accuracy

OCR/ICR-led data capture, validation workflows, and quality audit frameworks reduce manual errors and downstream rework.

Scalable Operations

Absorb volume spikes, onboard new products, and expand to new geographies — without linear headcount growth.

15+ years of continuous delivery. Hard numbers.

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Our Partners

FAQ

What is Digital Business Process Services (Digital BPS)?
Digital Business Process Services combines traditional BPO delivery with AI-led automation, digital tools, and outcome-linked governance to modernize high-volume business operations. Unlike legacy BPO — which relies on staffing and manual processing — Digital BPS integrates OCR/ICR automation, workflow platforms, command-centre visibility, and process excellence frameworks to deliver T+1 turnaround times, measurable cost reduction, and audit-ready compliance across banking, insurance, securities, and enterprise operations.
What is the difference between BPO and Digital BPS?
Traditional BPO provides people and process coverage — often manual, often offshore. Digital BPS adds an intelligence layer: AI-powered automation, process-level OCR/ICR bots, real-time dashboards, quality governance frameworks, and outcome-aligned commercial models. 3i Infotech’s approach is First-Time Right — fixing the process before automating it, rather than automating broken workflows at scale.
What processes does 3i Infotech cover under Digital BPS?
3i Infotech’s Digital BPS covers customer onboarding, application processing, KYC and CKYC operations, claims and case management, document and records management, voice and non-voice customer operations, RTA services, staffing and HCM support, and point process automation. The practice is deepest in BFSI — covering banking, housing finance, insurance, and securities — with additional capability in healthcare and enterprise back-office.
What TAT improvements has 3i Infotech delivered in practice?
3i Infotech’s delivered TAT improvements in live client operations include: account opening from 3 days to 4 hours; KRA processing from 4 days to 4 hours; CKYC registration from 4 days to 2 hours; home loan processing to 3 hours on a FIFO basis after image upload; and application processing standardized to T+1. These are measured outcomes from production operations, not projections.
How does 3i Infotech handle CKYC and KYC compliance?
3i Infotech has 8+ years of CKYC operations experience — managing 1 lakh+ monthly CKYC volumes with a proprietary indexing solution. The practice covers KYC registration and modification, CKYC registration and file preparation, KRA processing, reconciliation, and compliance reporting. All workflows include audit trails, maker-checker controls, and regulatory documentation aligned to SEBI and RBI guidelines.
What industries does 3i Infotech serve with Digital BPS?
3i Infotech’s Digital BPS practice serves banking, housing finance, securities, insurance, healthcare, real estate, and enterprise operations. The practice is particularly mature in BFSI — with 15+ years of continuous service for major nationalized and private banks, and deep capability in credit card processing, home loan servicing, CKYC operations, insurance claims, and securities account management.
How does 3i Infotech ensure quality and accuracy in high-volume BPS?
Quality governance at 3i Infotech is built on three layers: process-level controls including maker-checker workflows, FIFO queuing, and reconciliation at each step; technology enablement including OCR/ICR bots, data validation tools, and workflow platforms that reduce manual error opportunity; and structured QA operations including independent quality audit teams, daily MIS reporting, and command-centre visibility across all delivery centres.
What is 3i Infotech's delivery model for Digital BPS?
3i Infotech operates four offshore delivery centres in India with 2,000+ trained operations professionals. Engagement models include managed services (full process ownership with SLA accountability), staffing (process-ready manpower supply), point automation (workflow and OCR automation without a full managed service), and hybrid models combining elements of each. All models are supported by structured knowledge transfer, BCP planning, and command-centre reporting.
Get Started Now

Modernize operations. Reduce turnaround time. Improve customer experience. Scale with confidence.

Start with a process assessment. Our team will map your current workflows, identify TAT and quality improvement opportunities, and design an operating model — managed service, automation-led, or hybrid — that delivers measurable business outcomes from day one.
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